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5 traits of successful salons and spas
1. They Know Their CustomersThe best marketing campaigns are formed by understanding your customers’ needs, desires, and the best way to reach them.2. They Know How to CommunicateSuccessful companies know...
5 traits of successful salons and spas
1. They Know Their CustomersThe best marketing campaigns are formed by understanding your customers’ needs, desires, and the best way to reach them.2. They Know How to CommunicateSuccessful companies know...
How to refine the guest experience in your salon
To make sure your salon meets customers’ expectations, ask yourself the following questions:1. What do customers see? Imagine you are a customer, enter your salon and pay attention to surroundings....
How to refine the guest experience in your salon
To make sure your salon meets customers’ expectations, ask yourself the following questions:1. What do customers see? Imagine you are a customer, enter your salon and pay attention to surroundings....
3 new rules to make millions in a salon business
1. Provide Exclusive ProductsCheck out beauty salons around your city. Most of them provide their customers with products that can be found in any store at lower prices. If you...
3 new rules to make millions in a salon business
1. Provide Exclusive ProductsCheck out beauty salons around your city. Most of them provide their customers with products that can be found in any store at lower prices. If you...
Attract new clients: 3 great ideas for salons
1. Create a solid loyalty program. Make your customers return to you by creating a motivating loyalty program. For example, “have 3 haircuts and get 1 free”, “bring your friend...
Attract new clients: 3 great ideas for salons
1. Create a solid loyalty program. Make your customers return to you by creating a motivating loyalty program. For example, “have 3 haircuts and get 1 free”, “bring your friend...
What you should not do in communication with yo...
There are 3 more C’s that may help you deal with an upset customer.Curse: Avoid any curse, even when you are very angry and disagree with the customer. Don’t let...
What you should not do in communication with yo...
There are 3 more C’s that may help you deal with an upset customer.Curse: Avoid any curse, even when you are very angry and disagree with the customer. Don’t let...
Dos When Communicating with Upset Guests
Unfortunately, sooner or later we all have to deal with upset customers. In order not to lose them, we should remember the C’s rule: calm, connect and collaborate. Calm: No...
Dos When Communicating with Upset Guests
Unfortunately, sooner or later we all have to deal with upset customers. In order not to lose them, we should remember the C’s rule: calm, connect and collaborate. Calm: No...